Frequently asked questions

Can you deliver to addresses outside the UK?
We are happy to post worldwide. However, for delivery to an address outside the UK please contact us for a shipping price to the destination before placing your order.
Do you have a printed catalogue?
We don’t have a printed catalogue because our designs change so frequently! However, if you have problems accessing our website we are happy to print out and post to you a few pages if you can be specific in what you are interested in.
Can I order by phone?
Sheepfold is unable to accept orders by phone. However if you contact us, we can send a PayPal invoice for any items that you are wanting.
Can I visit your shop?
We don’t have a shop. However, our website gives information about sales events that Sheepfold will attend during subsequent months. Also, Alice is part of the Wool Clip cooperative which has a shop in Caldbeck, so many Sheepfold items can be seen and purchased there: The Wool Clip, Priest’s Mill, Caldbeck, Cumbria CA7 8DR.
In addition, there is a small selection of Sheepfold items in the Appleby Hub which can be found at: Chapel Street, Appleby, Cumbria, CA16 6QR.
Is ordering and paying online safe and secure?
Yes. We use Stripe and PayPal to handle and process credit card payments. The transactions are encrypted and secure. We do not have access to any information about your credit card other than the last four digits of the card number which appear on your receipt.
Are the colours displayed onscreen accurate?
This depends on your screen so we cannot guarantee accuracy. However, our images are adjusted to show colours as close to the originals as possible. If the exact colour is an issue for you then send us an email with your address and we will send you a short length of wool. But please don’t ask for one of everything as we don’t carry a shade card!
Are the felted bags washable?
Absolutely, but remove buttons, clasps, etc. first. Handwashing gently in hand-warm water is great, using a non-biological powder or liquid. Reshape your item and leave to dry as stated in the pattern. You can use your washing machine too, but make sure that you select a temperature significantly below that required for felting. For most a temperature of 30 degrees centigrade will be fine, unless the yarn used contains alpaca or llama.
When will I receive my order?
We aim to post within 7 working days, and often within 2 days. Parcels are normally sent by first class Royal Mail so delivery times will depend on Royal Mail or its agents. We notify you by email when the parcel has been dispatched and will also notify you if we anticipate delay. This can occasionally happen during the holiday season.
Can I phone you with queries?
Please contact Sheepfold by email, or by messenger through Facebook or Instagram.
Do you charge VAT?
At the moment our sales are not liable for VAT, so this has not been added to the price of your goods. However, this may change in the future as our business is growing!
Can you guarantee that all the yarn in your kits is British?
Absolutely. Much is spun specifically for Sheepfold, using fleece purchased form farms here in Cumbria. I have ensured that commercially purchased yarn for knitting kits is also British.
One of my friends just returned from the UK with your book and we all loved it — being knitters and owning sheep — we all want to knit the patterns! DS (USA)
I cannot recommend you enough. Great range of kits and yarn, British wools and a helpful, personal service. Fantastic. LR
I have just received the yarn. It is beautiful. Thank you for sending it to me so quickly. DJ
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