Terms and conditions

This website is operated by Sheepfold, Cliburn Mill, Cliburn, Cumbria, CA10 3AW who are solely responsible for the contents of this site, the fulfilment of product orders and the quality of any products ordered.

contact us with any questions or for information about your order.  We will endeavour to respond to your calls and e-mails within 48 hours.

Pricing and Payments

Prices are correct at the time of publishing and exclude VAT and postage.  They are in United Kingdom pounds sterling.  All online payments are made through a third party — either 
Stripe or PayPal— which accepts Visa, Mastercard and American Express credit cards.

For postage to countries or regions not shown as an option on checkout, please contact Sheepfold at

We do not have access to your credit card details other than the last four card numbers which appear on the receipt.  Purchases will appear on your card statement as being made to SHEEPFOLD.

In accordance with the E-Commerce (EC Directive) Regulations 2002, if you are ordering electronically, you will receive a prompt acknowledgement of receipt of your order, by email.  If ordering by post, you can select your preferred option for acknowledgement, if you wish to receive one.

Returns Policy

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.  If you have any specific queries regarding our returns policy please contact us.

If you have purchased the goods as a consumer, an order for goods may be cancelled by notice in writing sent within the first 14 days of your order beginning with the day after the day on which you receive the goods.

We will provide a full product refund including VAT within 30 days of your notice.  You are responsible for ensuring that goods returned must be received in 'as new' condition with all seals intact and the product unused.

Goods must be returned complete, including all packaging.
Carriage costs for dispatch and returning the goods are your responsibility.

This policy applies to all countries.

Delivery Information

Subject to availability, goods will usually be dispatched within seven working days of receipt of the order, by first class Royal Mail or its agents.  Actual delivery times will depend upon the Royal Mail or its agents.  In the event that the product you have purchased is out of stock, we will contact you and advise of the possible delay.  Stripe will be instructed to give a full repayment within 30 days if you decide not to proceed with the purchase due to the delay, and instruct Sheepfold of this decision.

Non-delivery of goods

Whilst every effort would be taken to locate your goods, Sheepfold cannot accept responsibility for their loss in transit, particularly for overseas customers who have not selected a tracked and/or signed for delivery service. If goods are lost we will send them again but using a tracked and/or signed for service, for which customers are charged. Replacement goods will not be sent until 21 days after original dispatch to addresses in the UK or 28 days after original dispatch to addresses overseas.

Privacy Policy and Cookies

Sheepfold does not sell or lend out any customer information.  All customer information is strictly for our own use in connection with your order.  We do not send random marketing emails to personal email addresses (spam).  Credit card details will be handled securely by Stripe or by PayPal to ensure confidentiality.  TLS encryption is employed to ensure sensitive data are protected.

To comply with the
EU General Data Protection Regulation (GDPR), online customers’ names and email addresses (and the names and postal addresses of recipients of our products) are held securely in a database by the GDPR-compliant hosting company serving Sheepfold’s website. These data are used for no purpose other than to enable Sheepfold to deal efficiently and reliably with online orders. You can request removal of these data after your order has been received by contacting Sheepfold. Customers’ names, postal and email addresses are also held encrypted on a computer so that their orders can be processed and any subsequent problems resolved.

Cookies (small items of computer code uploaded to the user's computer) are used by many websites, including Sheepfold's website. Cookies track the computer's usage of the website but they contain no personal information about the user. Cookies are essential to keep track of the contents of your shopping basket once you have selected an item. The shopping basket will not function properly without cookies. We also use
Google Analytics cookies to help us improve the performance of Sheepfold's website and thereby to improve all users' experience. The browser settings of the user's computer can be changed to accept or reject cookies associated with any website. By rejecting cookies, the shopping basket will not function properly and Google Analytics cookies will not be uploaded to your computer. The UK's Information Commissioner's Office webpage on the European Union cookie law (e-Privacy Directive) has more information about cookies.

We are members of the
National Market Traders' Federation.
One of my friends just returned from the UK with your book and we all loved it — being knitters and owning sheep — we all want to knit the patterns! DS (USA)
I cannot recommend you enough. Great range of kits and yarn, British wools and a helpful, personal service. Fantastic. LR
I have just received the yarn. It is beautiful. Thank you for sending it to me so quickly. DJ
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