Products
This website is operated by Sheepfold, Cliburn Mill, Cliburn, Cumbria, CA10 3AW (tel 0794 090 7738) who are solely responsible for the contents of this site, the fulfilment of product orders and the quality of any products ordered.
Please contact us with any questions or for information about your order. We will endeavour to respond to your calls and e-mails within 48 hours.
All order forms are to be completed using the English language.
Pricing and Payments
Prices are correct at the time of publishing and exclude VAT and postage. They are in United Kingdom pounds sterling. All our online payments are made through a third party — PayPal.
Postage is added at PayPal checkout for UK addresses. For postage to non-UK addresses, please contact Sheepfold at sales@sheepfold.co.uk.
We do not have access to your credit card details. Purchases will appear on your card statement as being made to SHEEPFOLD.
In accordance with the E-Commerce (EC Directive) Regulations 2002, if you are ordering electronically, you will receive a prompt acknowledgement of receipt of your order, by email. If ordering by post, you can select your preferred option for acknowledgement, if you wish to receive one.
Returns Policy
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.
If you have purchased the goods as a consumer, an order for goods may be cancelled by notice in writing sent within the first 14 days of your order beginning with the day after the day on which you receive the goods.
We will provide a full product refund including VAT within 30 days of your notice. You are responsible for ensuring that goods returned must be received in 'as new' condition with all seals intact and the product unused.
Goods must be returned complete, including all packaging.
Carriage costs for dispatch and returning the goods are your responsibility.
This policy applies to all countries.
Delivery Information
Subject to availability, goods will usually be dispatched within seven working days of receipt of the order, by 2nd Class Royal Mail or its agents. Actual delivery times will depend upon the Royal Mail or its agents. In the event that the product you have purchased is out of stock, we will contact you and advise of the possible delay. PayPal will be instructed to give a full repayment within 30 days if you decide not to proceed with the purchase due to the delay, and instruct Sheepfold of this decision.
Privacy Policy
Sheepfold does not sell or lend out any customer information. All customer information is strictly for our own use in connection with your order and this is not held on computer once the parcel has been dispatched. We do not send random marketing emails to personal email addresses (spam). Credit card details will be handled securely by PayPal to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected.
'Cookies' are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
We are members of the National Market Traders' Federation.
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